Refund Policy
Our refund policies are categorized in 4 cases. How much will you get in refund is depends on in which case you will fall. Cases are as follows:
Case 1:
Request for refund received before we start the process of service.
In this case, if customer file request, in good intention, for cancellation of service(s) and claim his/her money refund, after successfully book of service(s) but before we initiate the work, we will be liable to refund the eligible amount after analyse the whole matter and its authenticity.
Eligible Refund Amount: After deduction of payment gateway charges @ 2.36%.
Case 2:
Request for refund received after we initiate the process of service.
In this case, if customer file request, in good intention, for cancelation of services(s) and claim his/her money refund, after successfully book of service(s) and we initiated the work, we will liable to refund the eligible amount after analyse the whole matter and its authenticity.
Eligible Refund Amount: After deduction of payment gateway charges @ 2.36% and the amount in the proportion we done the work.
Case 3:
Request for refund received after we filed the application and documents.
In this case, if customer file request, in good intention, for cancelation of services(s) and claim his/her money refund, after successfully book of service(s) and we filed the application and documents to concern department, we will not liable to refund any amount.
Eligible Refund Amount: Nil
Case 4:
If client unable to resolve the queries raised by concern department, the department reject the application and client do not want to get such service.
In such case, if we are unable to contact the client (except for genuine reasons) and/or client is unable to resolve the queries and/or unable to produce required document and cline do not want such service(s) further then we will liable to refund the eligible amount after analyse the whole matter and its authenticity.
Eligible Refund Amount: 50% of the fees (after deduction of Gov fees, Stamp Duty, Payment gateway charges @ 2.36% and other charges)
Process of refund claim
To get the refund, just follow these simple steps:
Step 1. Fill the request form given below.
Step 2. Our team will analyse the authenticity of the request.
Step 3. After consider the whole matter our team will send you the confirmation of acceptance of your calculation of service(s) and refund request.
Note:
1. We have right to decide that whether the word initiated or not and to decide the proportion of the work done.
2. It will take 5 to 7 working days (exclude payment gateway settlement time) to get your refund back as per your eligibility to get such refund.
3. Refund will credit, if eligible, in the same account from which service(s) booked.